The Impact of Management Information Systems on Institutional Performance in the Central Bank of Yemen – Main Branch, Aden
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Abstract
This study aimed to analyze the impact of Management Information Systems (MIS) across its various dimensions (human resources, physical resources, software, networks, and cybersecurity) on institutional performance dimensions (internal processes, financial performance, customers, and learning and growth) at the Central Bank of Yemen – Head Office in Aden.
The study adopted the descriptive-analytical method to determine the relationship between MIS and institutional performance. A questionnaire was used as the primary tool for collecting primary data. The study population consisted of 169 employees at the Central Bank of Yemen – Head Office in Aden. The researchers relied on a purposive non-random sample, including (general managers and their deputies, department managers and their deputies, section heads, specialists/technicians), totaling 91 participants, with 81 valid questionnaires retrieved. Data was processed and analyzed using the SPSS software. The reliability coefficient of the data collection tool reached 0.67, while the credibility of the responses was 0.82.
The study results revealed a statistically significant relationship between Management Information Systems and institutional performance. Human and physical resources had the most substantial impact on improving internal process efficiency and enhancing financial performance. Additionally, cybersecurity was found to be a critical factor in protecting data and ensuring the continuity of operational processes, while software and networks played a supportive role in improving organizational communication and strengthening internal and external relationships.
The study recommended investing in the development of MIS infrastructure and enhancing the efficiency of human resources through continuous training. It also emphasized the need to establish and activate a dedicated cybersecurity management department to ensure information security and confidentiality. Furthermore, the study highlighted the importance of integrating modern software technologies and advanced networks to enhance organizational interaction and foster.
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Management Information Systems, Institutional Performance, Operational Efficiency

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