The Role of Artificial Intelligence Techniques in Improving the Quality of Services Provided to Members of Trade Unions and Federations in the Southern Palestinian Governorates
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Abstract
The study aimed to identify artificial intelligence technologies in their dimensions (system capability, user behavior, training and development, availability of experts) and their role in improving the quality of services in unions and syndicates in the southern Palestinian governorates. The study used the descriptive analytical approach, and a questionnaire was used to collect data. The study community consists of members of unions and syndicates operating in the southern Palestinian governorates, numbering (13045) members. A random sample was used to collect data through a questionnaire, where the sample amounted to (206) individuals. The results of the study showed that the general assessment of artificial intelligence technologies came at an average level with a relative weight of (65.43%), and the axis of improving the quality of services came at a large degree with a relative weight of (68.14%). The results also showed the existence of a significant correlation and an impact of the dimensions of artificial intelligence technologies in improving the quality of services in unions and syndicates operating in the southern Palestinian governorates. The arrangement of the dimensions of artificial intelligence technologies came as follows: (system capability, user behavior, availability of experts, training and development). The study presented a set of recommendations, the most important of which are: the necessity for unions and federations to adopt artificial intelligence technologies in their work, work to provide modern and advanced technological devices and tools that support artificial intelligence, and contract with experts specializing in artificial intelligence.
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Artificial Intelligence Techniques, Improving the Quality of Services, Federations and Unions, Southern Governorates, Palestine.
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