The Impact of Total Quality Management on Improving the Quality of Healthcare Services at the National Cancer Control Organization in the Republic of Yemen: A Field Study at Al-Amal Center-Taiz.
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Abstract
The aim of the research is to investigate the impact of Total Quality Management on improving the quality of healthcare services at Al-Amal Oncology Center in Taiz. The dimensions of the independent variable (Total Quality Management) were represented by(leadership support, strategic planning, employee training, customer satisfaction, performance monitoring, and continuous improvement), while The dimensions of the dependent variable (health service quality) were represented by (tangibility, reliability, responsiveness, safety, empathy). The researcher used the descriptive-analytical method. The research community was represented in the Al-Amal Center for Cancer Treatment in Taiz. The research sample consisted of employees at the center and a sample of patients, The research has found a statistically significant impact at a significance level of less than 0.05 for the effect of Total Quality Management dimensions on improving the quality of healthcare services. The presence of a positive relationship leads to an increase in improving healthcare service quality resulting from the increase in Total Quality Management dimensions. The research recommended the importance of the center's management commitment to implementing Total Quality Management, supporting and encouraging its application .
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Total Quality Management, Healthcare Quality, Principles of Total Quality Management, Dimensions of Healthcare Quality
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