The Impact Of Cultural Diversity On Organizational Performance: (A Field Study On Hospitals In Yemen)

Abstract

Diversity is one of the biggest challenges for many organizations. However, the majority of people believe that cultural diversity is fundamental to performance. This study examined the relationship between cultural diversity and organizational performance in hospitals in Yemen, focusing particularly on hospitals in Aden. This research is motivated by increasing globalization and demographic changes that have resulted in a more diverse workforce, creating both opportunities and challenges for organizational effectiveness. The study aims to fill a significant gap in the existing literature by empirically examining how various dimensions of cultural diversity—including gender, age, nationality, ethnicity, and education—affect organizational performance in hospitals. Through a comprehensive literature review and a detailed analysis of the data collected from the selected hospitals due to their diversity criteria, the target population was employees of the selected hospitals with a sample size of 240 out of 600 employees. The questionnaire was the research data collection method for this study. A quantitative approach was used. Data analysis was carried out using the Software Package for Social Science (SPSS). The results of this study provide valuable insights for hospital management. It indicated that gender diversity, nationality diversity, and education diversity have an impact on organizational performance, while age diversity and ethnicity diversity have no effect on organizational performance.