التحسين المستمر بين إعادة هندسة العمليات الإدارية وتخفيض التكاليف بجامعة إقليم سبأ

Abstract

The study aimed to find out the impact of re-engineering administrative processes in reducing costs by promoting continuous improvement at the University of Sheba Province. The study relied on the descriptive and analytical approach and used the questionnaire as a tool for collecting data. The study population represented the employees of the University of the Sheba Province, who numbered (305) male and female employees. (170) questionnaires were distributed, and the number of questionnaires returned and suitable for analysis was (130), with a percentage of (76.47%). The study found that (re-engineering administrative processes, continuous improvement, reducing costs) came to a moderate degree. There is a moderate positive relationship and impact of re-engineering administrative processes in reducing costs. There is a relationship and a high positive impact of re-engineering administrative processes in continuous improvement. There is a relationship and an average positive effect of continuous improvement in reducing costs, and continuous improvement mediates the relationship between administrative process re-engineering and continuous improvement, which is a partial relationship. The study recommended that the university form a committee to identify processes that need to be re-engineered and redesigned, develop a strategic plan to develop the administrative and academic staff.