Extent of Quality Standards Applied in The University Website Service and Its Impact on Student Satisfaction: A Case Study of The Faculty of Economics, Business and Administrative Sciences – University of Setif 1 – Algeria
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Abstract
This study aimed at examining the availability of service quality standards applied in the website of the Faculty of Economics, business and administrative Sciences at the University of Setif 1 -Algeria and its role in achieving student satisfaction. To achieve this aim, a questionnaire was developed, checked for its psychometric properties and distributed to a sample of 257 students who were randomly selected. Major results revealed the following:
- The study participants had a positive impression about the standards regarding the website content, organization and easy handling, while the design standard received an average impression, if not a negative impression.
- The participants’ level of satisfaction of the website service quality standards was generally on average.
- There was a statistically significant influence of the website service quality on the overall participants’ satisfaction.
Keywords: Role, Student satisfaction, Website quality service standards.
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