An Analyzing Opportunities for Developing an Information Systems in the Yemen Petroleum Company (YPC): A Case Study (YPC - Aden Branch)

Abstract

This case study explores the opportunities for developing an information system in the Yemen Petroleum Company (YPC), particularly its Aden branch. Emphasizing the importance of information technology in economic and social development, this study investigates the potential long-term benefits of IS, aligned with financial support phases in a firm.
The study also examines the application of Six Sigma methodologies—particularly the DMAIC (Define, Measure, Analyze, Improve, Control) process—to enhance IS quality and performance within YPC.
Data were collected through a questionnaire designed based on Six Sigma standards, targeting YPC's IT department staff. The results reveal insights into the participants' demographics, educational backgrounds, job positions, and experience levels. Additionally, the study identifies IS challenges within YPC, such as security weaknesses, integration issues, and difficulties adapting to external changes.
Performance measurements of current IS systems were also assessed, with varied responses ranging from system stability and data security to technical support quality. The findings indicate a need for significant improvements in these areas. The study concludes with recommendations for enhancing IS performance, proposing mechanisms for continuous monitoring and improvement, and ensuring long-term stability and efficiency of IS in the YPC.