A proposal to Develop Quality Assurance Standards Based on Electronic learning Technology

الملخص

Abstract
This research aims at developing criteria for the quality management and
assurance. To achieve this objective, the researcher followed the theoretical
compositional analytic method, as a means to identify the concept of the total
quality management; in order to draw a general framework to develop the TQM
and assurance criteria in the higher education institutions. This method explains
how would the university administration benefit this modern managerial method
as an introduction to reform and develop the educational management .
The criteria consisted of the following areas: Leadership, university vision and
Mission, Organizational culture, teacher's, educational curricula and program's
human and financial resources management and development science research,
community service and student's areas: universities higher management, mission of
the university, organizational culture, strategic planning, human resources
management, on-going improvement, and customer satisfaction.
In the light of the results of this study, the researchers recommended that the
Arab higher education institutions should activate the quality management system,
and commence actual applying thereof, through working toward developing the
values and attitudes. This is quite necessary to build a concrete organizational
culture to assure the total quality and the implementation processes by all the
workers in the universities. Most important of these values are: cooperation,
teamwork spirit, time respect and maintenance, eagerness in innovation and
renovation, and ongoing improvement. These reflect the extent of interest in
quality, through initiation of training centers specially designed for TQM in the
universities, which will work toward achieving a high quality level in the group
work performance. The researcher further recommends providing a network of
interlinked computers containing database, in which all the facts and data are
stored, as well as the statistics concerning all the processes in the universities. In
addition, it is quite important to support the electronic culture of the workers
with these facilities in order to obtain the various and modern information of the
different walks of life, especially in the areas of education, teaching and scientific
research. Therefore, the investment of the computerized information from this

electronic culture in the higher education became very important, especially this
culture is characterized by the updating of its data and information, the easy access.
Subsequently, they will be utilized for teaching, research and educational
activities, which in turn will help in raising the work tone and its quality level in
the university