The Role of Quality Culture in Determining Organizational Performance: A Systematic Review
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Abstract
This article examines the role of quality culture in determining the performance of institutions and organizations. Quality culture means adopting values of continuous improvement and striving for the highest levels of performance to satisfy customers and stakeholders. Numerous studies assess organizational performance and highlight factors such as board size, diversity, and innovation. However, these studies differ in terms of geographical context and variables used. This review aims to provide an overview of the methodologies of these studies and lay the foundation for future research on this important topic.
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Quality culture, organizational performance, continuous improvement, customer satisfaction, stakeholders, statistical models.
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