The level of Applying Total Quality Standards in Graduate Studies at Palestinian Universities, Gaza

Abstract

 The study aimed to identify the level of applying total quality standards in the graduate studies at the Palestinian universities from the students' perspective. The researcher used the descriptive analytical method to achieve the objectives. A questionnaire, consisting of (33) items divided into (3) themes, was developed and distributed to the sample of the study which was (129) male and female students, approximately constituting (15%) of the study population (860 members). To collect the data, the questionnaire was distributed to the sample, data was analyzed and the following results were obtained. The overall degree of applying the total quality standards in higher studies from the perspective of students was on average with a proportional weight of (62.83%). The theme related to the teaching staff scored the first rank while the theme related to the university administration scored the last rank. In addition, there were no statistically significant differences between the means of the study sample members regarding the degree of applying total quality standards in the graduate studies at the universities that were attributed to the variables of gender, university, and the academic level. Finally, the study proposed major recommendations the first of which was that more efforts should be exerted in order to improve the application of total quality standards in the postgraduate studies at Palestinian universities, and to continuously develop human resources as well. The second recommendation was that there should be a revision of future visions of Palestinian universities according to the total quality management standards, with wide participation of the university staff to ensure compliance with the total quality standards. The last major recommendation suggested by the study was to consider the university inputs to ensure that the outputs are in line with the quality standards. This can be achieved through persistent and continuous efforts on the application of total quality standards during the processing phase

Keywords: Total quality standards, Graduate, Palestinian universities.