The Role of University of Science of Technology Hospital Administration in Total Quality Management in it

الملخص

Abstract

     This study aimed to investigate the nature of the role of the Administrative Leadership in the support and level of application of Total Quality Management in the Hospital of the University of Science and Technology. It also aimed to detect whether there are significant differences in the responses of the staff on the nature of the role of the leadership and the support and level of total quality management application in the hospital due to the personal and functional variables.

The study population consisted of all staff in the hospital of the University, however, the study sample was selected by the stratified random method by (200) items. The study depended on the descriptive and analytical method. The data of the study were collected through a questionnaire created and developed to measure the objectives of the study and examine its hypotheses. The questionnaire was consisted of three parts. The first part represented the personal and career data, while the second part included the role of the leadership, and the third part contained the application of the total quality management. The data were analyzed by (SPSS) program. The statistical and descriptive methods were used to describe the data of the study and the statistical inferential method was also used to measure the objectives of the study and examine its hypotheses. The study reached to a group of findings, most importantly is a strong positive correlation between the role the leadership in the application of total quality management in the University of Science and Technology Hospital and the application's level of TQM in it. The study provided several recommendations based on those findings