AL-AWLAKI, Abdullah A. Impact of Using SERVPERF Scale to Measure the Quality of Educational Services on Students’ Satisfaction at Ibb University – Yemen. The Arab Journal For Quality Assurance in Higher Education, [S. l.], v. 11, n. 37, p. 125–148, 2018. DOI: 10.20428/ajqahe.v11i37.1410. Disponível em: https://journals.ust.edu/index.php/AJQAHE/article/view/1410. Acesso em: 31 jan. 2025.