Impact of Perceived Organizational Support as Intermediary Variable between the Values of Organizational Confidence and Organizational Citizenship Behavior: An Empirical Study on the Staff of Al-Aqsa University in Gaza

Abstract

The present study aimed at identifying the effect of organizational support, which is perceived as an intermediate variable, on the values of organizational confidence ​​and the behavior of organizational citizenship at Al-Aqsa University represented by five dimensions (altruism, kindness, politeness, cultural behavior, conscience). To achieve the objectives of the study, the researcher designed a questionnaire consisting of (33) items to collect the data.  The questionnaire was distributed to a sample of (149) university staff. The researcher used the descriptive method. After the statistical analysis of the data, results revealed that the level of perceptions of employees of Al-Aqsa University for the prevailing organizational confidence values ​​was medium. The degree of practicing the behavior of organizational citizenship by Al-Aqsa University staff was also  medium, whereas their level of awareness of organizational support was high. The results also indicated that the perceived organizational support is exactly in the middle of the relationship between the values ​​of organizational confidence and the behavior of organizational citizenship in the dimensions of (altruism – kindness and politeness), while the relationship was partly mediating between the values ​​of organizational confidence and the dimensions of (athletic spirit, civilized behavior, and conscience).

Keywords: Perceived organizational support, Organizational citizenship behavior, Organizational confidence value.